Delays Sending Mail via SMTP
April 11th, 2008
(21 votes, average: 2.95 out of 5)
Loading ...Some of you are reporting that you are having difficulty sending email via SMTP. Our engineers are looking into the issue and will have a fix soon. But while you’re waiting, don’t fret, because I have 2 - yes two - work-arounds for you. (A work-around being tech-speak for an alternate way of doing something.)
1. The simplest way is to use the Web version of mail here: http://uk.mail.yahoo.com
2. Not so simple, but still effective is to change your outgoing SMTP port. Our help pages can tell you how, just click here to find the help page you need.
If you’re using Outlook - and it appears that the majority of you are - go to Tools -> E-mail Accounts -> View or Change existing email accounts -> Highlight the account and click change -> then look at this screenshot and make sure your settings match the ones below…
Hope that helps.
Andrew - Yahoo! Mail Team
28 Comments Add your own
1. jan | April 11th, 2008 at 5:21 pm
Delays, your saying?
My mails never arrive, when I check secure mode for sending and receiving mails.
I hope the issue get solved though, somehow.
Good luck
2. Mike Sadler | April 12th, 2008 at 8:45 am
Thanks will try this Mike Sadler
3. DEan Pook | April 13th, 2008 at 9:40 pm
Yep, I use Mail on Mac OS X 10.4.11 and I’ve not be able to send email outbound from 10th April.
4. Gary Jones | April 16th, 2008 at 7:40 pm
I use Thunderbird on Vista 64 and also haven’t been able to send since 11/04/08 at least.
The client (port change) workaround made no difference to me
5. Noel Moore | April 16th, 2008 at 11:40 pm
I have spent most of today trying to sort this out for my brother! The fix worked for me.
6. Barry | April 16th, 2008 at 11:42 pm
Like Dean I use Mail on a Mac and I haven’t been able to send messages for a week - it’s driving me crazy. Sure, I can send them through the web but then I don’t have a copy in the Mail application, unless I bcc it to myself and then it has the wrong addressee on it… All very annoying
7. Richard Townsend | April 17th, 2008 at 8:51 am
Using Thunderbird and haven’t been able to send anything since last weekend, which is annoying really.
The port change advised above didn’t work either!
8. Karen Taylor | April 17th, 2008 at 6:54 pm
I have tried this and it still doesn’t work - any ideas when it will be fixed - not idea on how to solve it otherwise.
9. chris stanley | April 18th, 2008 at 2:25 pm
tried the instructions above, none have helped. still canot send e-mail although i have no difficulty in recieving.
10. Kay | April 20th, 2008 at 9:15 am
I already changed the outgoing port to 587, same delay, sometimes a whole day.
11. Paul | April 20th, 2008 at 7:39 pm
I didn’t know the majority of Yahoo Mail UK&IE users are Yahoo Mail Plus Subscribers - as that’s the only way to use Email clients\SMTP\POP3
12. Sue. | April 21st, 2008 at 12:24 pm
Is anyone else suffering the same as me. It does not matter what I do I can not send emails. It has been like this for weeks now. I am getting really fed up. HELP!!!!
I also use Mail on Mac OS X 10.4.11
13. rob | April 21st, 2008 at 4:01 pm
I still can’t send e-mails via Outlook. Any idea how long this is going to take to fix? Anyone else still having problems?
Cheers.
14. David | April 22nd, 2008 at 1:44 pm
still doesnt work. Driving me crazy.
15. Steve Clapham | April 23rd, 2008 at 9:24 am
I’m using Mozilla Thunderbird, so the options look slightly different.
I was using port 465 with SSL secure connection, and this was working until recently.
I’ve set the SMTP server to port 587 without secure connection, as per your suggestions, but it still cannot send. The send dialogue asks for outgoing password, which then fails saying the SMTP server is not accepting messages.
Can you advise what to try next?
16. Frustrated | April 24th, 2008 at 6:58 pm
I have been having this as an intermittent problem since February. I am seriously losing patience. I really don’t want to move to gmail but I’m not sure I have an option.
And yes…all my settings are correct and I have been a Yahoo customer for over 7 years.
17. Nina Graham | April 27th, 2008 at 3:08 pm
I am still not able to send e-mails from Outlook Express despite changing my outgoing server setting to 587. This has been going on for 14 days. Can anybody help ?
18. kam | April 27th, 2008 at 6:05 pm
it worked - thanks - i rebulit my pc twice thinking it was a port fault with my windows click & pray !!
19. Ann | May 1st, 2008 at 12:28 am
I first had this Socket Error: 10053, Error Number: 0×800CCC0F problem on 27.4.08 after months of working OK. I tried everything I have been recommended to do, including the above without success. I became convinced its Yahoo’s end as they said. True enough, today everything works OK. Guess, the good tech guys must have fixed it. Hope they will share what the problem was. Hope it works OK for everyone too.
20. Steve | May 1st, 2008 at 7:28 pm
Sorry Yahoo, your managing customer expectation is abysmal. I reported this back on 31/3/2008 and talked to online Customer help twice, both times told problem would be escallated. It is now 01/05/2008 and nobody has had the decency to e-mail to say the problem is in hand!! You can’t even get to the on-line help as it’s been disabled.
By sheer fluke I have just found this item about the problem.
Why can’t you have made the issue clearer on the front page instead of trying to hide the issue and in the process basically p**s off customers like my self who have had accounts for 8 years.
I honestly had come to the con
21. juanita | May 5th, 2008 at 12:56 pm
my incomming mail works very well but still strugle with outgoing, and i need it very bad to work,
22. Andy | May 6th, 2008 at 6:45 pm
Worked for me!!
23. JJ | May 8th, 2008 at 9:38 pm
(I attempted to post this previously, but it did not appear on the blog…)
IF we MAKE the CHANGES to Server PORTS you suggest (POP3 110, and SMPT 587),
and UNCHECK “This server requires an encrypted connection (SSL)”
will email STILL be ENCRYPTED / SECURE?
SETUP:
Windows XP (Home Edition)
Windows Firewall [off]
Norton Internet Security 2008 (”NIS”) [auto protect on]
(NIS) Outgoing Email Scanning [on, defaults, protected against timeouts]
(NIS) Firewall Program Control [Outlook: Auto]
Outlook 2003
pop.mail.yahoo.co.uk
smtp.mail.yahoo.co.uk
“My outgoing server (SMTP) requires authentication” [checked]
“Use same settings as my incoming mail server” [checked]
“Connect using my local area network (LAN)” [checked]
“Incoming server (POP3):” [995]
“This server requires an encrypted connection (SSL)” [checked]
“Outgoing server (POP3):” [465]
“This server requires an encrypted connection (SSL)” [checked]
“Server timeouts” [1 minute]
“Leave a copy of mail on server” [checked]
ERRORS:
Receiving: is fine.
Sending: I receive one of two errors.
The sequence in which the two errors occur varies, but often Error #1 (0×8004210B) occurs first, and subsequently Error #2 (0×800CCC7D).
Error #1 (0×8004210B): Task ‘Yahoo ( yahooID ) - Sending’ reported error (0×8004210B):’The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’
Error #2 (0×800CCC7D): Task ‘Yahoo ( yahooID ) - Sending’ reported error (0×800CCC7D):’Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).’
Confusingly, on one occasion, an email refused to send one day (due to these errors), but then sent with no problem the next day, without me changing any settings.
Thanks for trying to fix the problem for us.
Could you please answer the question about SECURITY, at start of post.
Thanks. JJ
24. James | May 12th, 2008 at 8:31 pm
I tried the fix suggested, and changed them back. I am running thuderbird, and can’t remeber the last time it actually worked.
Any update on when the problem will be fixed?
Like JJ, I get the same errors, and sometimes retrying later has been fine.
There isn’t any logic to it when it works or not.
25. Chris | May 21st, 2008 at 2:00 pm
I have tried the fix suggested without success and have been using the Web mail during that time but this means setting up email addresses rather than using my address book. Can you tell me when the problem is likely to be fixed as it has gone on now for over 6 weeks?
—
Hi Chris,
Sorry that the fix didn’t work for you. I don’t know why for some, setting the outgoing port to 587 doesn’t work. I assure you we’re working on fixing the underlying reason for the delays. It should be sometime soon, but I can’t promise a day (you know how things work sometimes). As soon as it’s fixed, I’ll update this post to let you know.
You know you can always upload your contacts from a .csv file into your Yahoo! Mail addressbook.
Thanks,
Andrew - Yahoo! Mail Team
26. MW | May 22nd, 2008 at 10:23 pm
I have the same problem, Thunderbird support are stumped.
Has anyone from Yahoo commented on this? Anyone managed to solve this yet??
27. Wodewik | June 4th, 2008 at 10:02 am
I have, as others been foxed by this for weeks - Just got things working with Thunderbird see my post at http://forums.mozillazine.org/viewtopic.php?p=3397507#3397507
28. fred o'brien | June 6th, 2008 at 5:20 am
mail is fine now,it’s spam that needs looking at,a lot of my spam is going into my inbox even though i have marked it spam previously
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